Transforming MSI Defence Systems Ltd’s IT Support ticket management in days
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Welcome to Pink Elephant EMEA! We offer a comprehensive range of ITSM and ESM services designed to support your organisation's digital transformation.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Whether you're looking for expert ITSM consulting, cutting-edge technology solutions, award-winning training courses, or hands-on IT support, explore our website and use the search box to easily find the resources, insights, and services you need.
Training
Award-winning ITSM Training, trusted by over 250,000 IT Professionals worldwide!
Consulting
Deliver business value through optimising and transforming your service operations.
IT Support
Tailored IT Support Solutions, Powered by Best Practices
Technology
Unlock the Full Value of Your ITSM Investment with Solutions from ServiceNow, Ivanti, and Freshworks
Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology.
Pink Elephant is a global Service Management specialist helping organisations accelerate their implementation of Service Management best practices through our training, consultancy, IT Support and ITSM technology services. Our ITSM solutions support our clients with their end-to-end (Enterprise) Service Management initiatives by connecting People, Processes and Technology.
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People, Process
and Technology.
Award-winning ITSM training
Trusted by over 250,000+ IT professionals worldwide.
Experienced, multi-skilled ITSM consultants
Deliver business value through optimising and transforming your service operations.
Global 24/7 World Class Service Centre
Managed Service Desk, multilingual and Out of Hours IT Support
Partnerships with ServiceNow, Ivanti, Halo and Freshworks
Maximise the return on your ITSM technology investment.
Case studies
Transforming MSI Defence Systems Ltd’s IT Support ticket management in days
As MSI Defence Systems Ltd continued to grow, so did the demands on its IT department. To keep pace with an increasingly complex and fast-moving business, MSI Defence Systems Ltd turned to Pink Elephant EMEA to help build an IT Support function fit for the future. Within days, a structured,…
Rapid results: a new ITSM Platform in 54 days
When Ivanti announced the end of life for Cherwell, SCS JV faced an urgent challenge. More than a service-management tool, Cherwell provided crucial identity and access management for the project, controlling who could see sensitive project data across 22 live construction sites. With more than 2,100 project staff and between…
Growth powered by Pink Elephant’s SIAM IT Service Desk
Corplex (formerly DS Smith Plastics, Extruded Products) is a leading manufacturer of innovative reusable packaging. With a history spanning 50 years, Corplex rebranded in 2020 after being acquired by Olympus Partners. The company is dedicated to sustainability and excellence, establishing itself as a trusted name in the Reusable Transport Packaging…
January 29, 2026
ITIL® (Version 5) is out: Preparing for the Next Era of Digital Service Management
Exciting news for the IT service management community: ITIL Foundation (Version 5) is now officially available! Released by PeopleCert, the latest…